How can we help?

General Information

General Information
- Contact us
- When are you restocking?
- How do I submit my product to Mentalistry?
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Delivery & Shipping

Delivery & Shipping
- How can I track my order?
- What are the shipping costs to my country?
- How long will it take my item to reach me?
- How do I know if my order has been dispatched?
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Returns & Refunds

Returns & Refunds
- What is your returns policy?
- How do I return an item?
- How long does it take to process returns?
- How long will it take before I get a refund?
- Have you received my return yet?
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Orders

Orders
- Can I change/cancel my order?
- You have sent me the wrong item.
- I have received a faulty item.
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Payments, Promotions & Girftcards

Payments, Promotions & Gift Cards
- Is it safe to order through your website?
- What types of payments do you accept?
- How do I apply a discount code to my order?
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Technical

Technical
- I purchased a digital item. Where is it?
- I can't log into my account.
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Popular questions.

You can track your order by going to the orders section of your account and clicking the track button next to the order you’d like to track!

Shipping rates are calculated based on your country as well as the weight and value of your order.

You can check the shipping charges on your order by addding the product(s) to your cart and the shipping rate will be automatically calculated and displayed. 

All of our orders are sent 1st Class Tracked (& Signed for in UK only) to ensure they reach you in the swiftest manner possible.

UK Orders – 1-3 working days

European Orders – 3-5 working days

International Orders – 5-7 working days

While the majority of orders are delivered on time, please allow up to two weeks for any issues that may occur in the shipping process e.g. overseas customs checks etc.

If you have purchased a digital item e.g. an e-book, video download etc. it will be made instantly available to you in the downloads section of your account.

We are happy to change or cancel orders, if your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible.