We are happy to change or cancel orders, if your order has been placed, but not despatched. We will make the change or cancellation straight away if possible.
To cancel your order, please contact us using our contact form, stating you wish to cancel your order and including your order number.
For any refunds, we advise you allow up to 3-5 working days for funds to appear in your account.
If you have not received your order but the order status is showing as complete, then please check the following:
- Check you have received an order confirmation email from us.
- Check the tracking link via your order confirmation email to view the most up to date information on the whereabouts of your parcel.
- Sign in and check your account on the Mentalistry website. Is your delivery address correct? Are your contact details up to date?
- Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel then please contact us using our email form, and we will investigate this further for you.
If you are missing an item from your order, please contact us using our email form. Make sure to include details of the item you are missing and your order number.
If you've received a wrong item in your order, please contact us using our email form. Make sure to include details of which item is wrong and your order number.
If you've received a faulty item in your order, please contact us using our email form. Make sure to include details of the faulty item and your order number.