How can I track my order?
You can track your order via the tracking number provided. You can find your tracking number by going to the 'Orders' section of your Mentalistry account and selecting the order you wish to track.
Your tracking number will also be included in a shipment confirmation email, once your order is on its way to you.
How long does delivery take?
We aim to ensure all orders are delivered within the estimated delivery times below:
- UK orders: 2-4 working days
- European orders: 4-6 working days
- International orders: 6-8 working days
Please note, delivery times may vary. While the majority of orders are delivered on time, some delivery times can be affected by external factors which are out of our control. If we become aware of any issues, we will do our best to notify any customers who we believe will be affected.
How much does delivery cost?
Delivery costs are automatically calculated based on the destination country, size, weight and value of your order.
You can check your order's delivery cost by adding whichever product(s) you would like to purchase, to your shopping cart, and filling out your shipping details.
I purchased a digital item. Where is it?
Any digital items you have purchased can be found by going to your Mentalistry account and clicking 'Digital Library'.
A link to download your digital items will also be sent to your email address.
What payment methods do you accept?
We currently accept the following payment methods:
- American Express
You can also pay for items using a Mentalistry Gift Card. Available for purchase here.